Hair by LynShue is a luxury hair brand that looks to provide the best service and top quality 100% virgin human hair. We will try to accommodate any reasonable request as long as the changes are made prior to shipping. Once the tracking is provided exchanges can be made ONLY if seal isn't broken and the hair is received back within 3 business days after receiving for even exchange only AND CUSTOMER IS RESPONSIBLE FOR SHIPPING TO AND FROM VENDOR. Keep in mind as we try to provide the top quality of 100% Virgin Human Hair each bundle and weft is different and won’t be the same as previous order. Thank you and for more concern contact customer service at firstname.lastname@example.org and 617-539-6755.